Returns & Exchanges
At Oak Valley Designs, we take pride in our craftsmanship and want you to be completely satisfied with your home decor purchase. If your order doesn't perfectly fit your space, we offer a 30-day return window for items in their original, unused condition.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Authorization and prepaid shipping label.
Pack with Care
Securely place the items in their original packaging, ensuring all hardware and documentation are included to prevent damage during transit.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing